Digital Reports and Information Licence
Article Download terms and conditions and licensing
Note these general conditions also apply
1.1 These terms and conditions shall govern the sale and supply of downloadable articles and information provided through our website, and the use of those articles and information.
1.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.
1.3 This document does not affect any statutory rights you may have as a consumer.
2.1 In these terms and conditions:
(a) "we" means Arc Internet Ltd. registered in England and Wales under registration number 07414635 (and "us and "our" should be construed accordingly);
(b) "you" means our customer or prospective customer under these terms and conditions (and "your" should be construed accordingly);
(c) "articles" means those articles or reports that are available for purchase on our website; and
(d) "your articles" means any such articles that you have purchased through our website (including any enhanced or upgraded version of the articles that we may make available to you from time to time).
(e) “Credit” credit paid to your Account.
(f) “Credit Pack” is a pre-paid package of one or multiple credits, valid for 90 days.
(g) “delay replay” is passenger compensation paid by train operators according to their Passenger Charters.
- Order process
3.1 The advertising of articles on our website constitutes an "invitation to treat" rather than a contractual offer.
3.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3
3.3 To enter into a contract through our website to purchase downloadable articles from us, the following steps must be taken: if you are a new customer, you must then create an account, you must consent to the terms of this document with us and log in; if you are an existing customer, you must enter your login details; your account must be in sufficient credit to allow you to purchase the article; if there is insufficient credit, you must credit your account with sufficient credits to purchase the article, by visiting our payment service provider's website, and our payment service provider will handle your payment, we will then send you an initial acknowledgement; you must configure the article to your requirements; you must observe any warnings about limitations of the article you are purchasing; you must observe the cost in credits for the article; if you are happy to proceed, then click on the Buy button; we will either immediately deliver your article or send you an order confirmation through the website (at which point your order will become a binding contract) or we will confirm by message through the website that we are unable to meet your order; once the article has been shown in the website we will debit credits for the cost of the article.
3.4 You will have the opportunity to identify and correct input errors prior to making your order reviewing the specification of the article before the Buy button is clicked.
4.1 Our prices are quoted on our website.
4.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.
4.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
5.1 You must, credit your account before purchasing any articles.
5.2 You can see your current credit balance and historic balance by logging onto the website and viewing the My Account pages.
5.3 You can purchase Credit packs through the website, by choosing the pack that best fits your needs and then visiting our payment provider.
5.4 Payments may be made by any of the permitted methods specified on our website from time to time.
5.5 Any unused credits in a credit pack purchased through the website, will expire and will be removed from your account balance 90 days after their purchase date.
5.6 When debiting credits from your account after purchasing articles, we will remove credits from the oldest credit pack (with unused credits) first.
5.6 Save where you have the legal right to cancel, refunds for credit pack purchases can be made within 14 days of the purchase date, provided that you have not used any credits from the pack.
5.7 Refunds or re-credits are not made for articles that have been shown or downloaded from the website. Refunds will only be considered based on technical issues with the article at our sole discretion.
5.8 All requests for refunds must be made in writing. If the request is approved, we will issue a credit to your account or credit card. In the event of a refund, your rights to use the article terminate, and you must delete or destroy any copies of the article.
- Licensing of articles
6.1 We will supply your articles to you in the format or formats specified on our website, and by such means and within such periods as are specified on our website.
6.2 Subject to your payment of the applicable credits and compliance with these terms and conditions, we grant to you a worldwide, non-exclusive, non-transferable licence to make any use of your articles permitted by Section 6.3, providing that you must not in any circumstances make any use of your articles that is prohibited by Section 6.4.
6.3 The "permitted uses" of your articles are:
(a) downloading a copy of each of your articles;
(b) making, storing and viewing copies of your articles on not more than 3 desktop, laptop or notebook computers;
(c) making, storing and viewing copies of your articles on not more than 3 ebook readers, smartphones, tablet computers or similar mobile devices; and
(d) printing of each of your articles solely for your own use, or to aid you in making a delay repay claim.
6.4 The "prohibited uses" of your articles are:
(a) the publication, sale, licensing, sub-licensing, renting, transferring, transmission, broadcasting, distribution or redistribution of any article (or part thereof) in any format;
(b) the editing, modification, adaptation or alteration of any article (or part thereof), and the creation of any derivative work incorporating any article (or part thereof);
(c) the use of any article (or part thereof) in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable;
(d) the use of any article (or part thereof) to compete with us, whether directly or indirectly;
(f) the circumvention or removal of, or any attempt to circumvent or remove, the technological measures applied to any article for the purpose of preventing unauthorised use,
providing that nothing in this Section 6.4 will prohibit or restrict you or any other person from doing any act expressly permitted by applicable law.
6.5 You warrant to us that you have access to the necessary computer systems, media systems, software and network connections to receive and enjoy the benefit of your articles.
6.6 All intellectual property rights and other rights in the articles not expressly granted by these terms and conditions are hereby reserved.
6.7 You must retain, and must not delete, obscure or remove, copyright notices, logos and other proprietary notices on or in any article.
6.8 The rights granted to you in these terms and conditions are personal to you, and you must not permit any third party to exercise these rights.
6.9 If you breach any provision of these terms and conditions, then the licence set out in this Section 6 will be automatically terminated upon such breach.
6.10 You may terminate the licence set out in this Section 6 by deleting all copies of the relevant articles in your possession or control.
6.11 Upon the termination of a licence under this Section 6, you must, if you have not previously done so, promptly and irrevocably delete from your computer systems and other electronic devices all copies of the relevant articles in your possession or control, and permanently destroy any other copies of the relevant articles in your possession or control.
- Distance contracts: cancellation right
7.1 This Section 7 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.
7.2 You may withdraw an offer to enter into a contract with us through our website, or cancel a contract entered into with us through our website, at any time within the period:
(a) beginning upon the submission of your offer; and
(b) ending at the end of 14 days after the day on which the contract is entered into,
subject to Section 7.3. You do not have to give any reason for your withdrawal or cancellation.
7.3 You agree that we may begin the provision of articles before the expiry of the period referred to in Section 7.2, and you acknowledge that, if we do begin the provision of articles before the end of that period, you will lose the right to cancel referred to in Section 7.2.
7.4 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 7, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.
7.5 If you cancel an order on the basis described in this Section 7, you will receive a full refund of the amount you paid to us in respect of any unused credit packs.
7.6 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
7.7 We will process the refund due to you as a result of a cancellation on the basis described in this Section 7 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.
- Warranties and representations
8.1 You warrant and represent to us that:
(a) you are legally capable of entering into binding contracts;
(b) you have full authority, power and capacity to agree to these terms and conditions; and
(c) all the information that you provide to us in connection with your order is true, accurate, complete, current and non-misleading.
8.2 We warrant to you that your articles will be supplied to you with reasonable care and skill.
8.3 All of our warranties and representations relating to articles are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 9.1, all other warranties and representations are expressly excluded.
8.4 While we have endeavoured to ensure the accuracy of information on the Website, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information, articles or material on the Website. The Website and the Content are provided "as is" without any warranties of any kind unless specifically stated. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.
- Limitations and exclusions of liability
9.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
9.2 The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:
(a) are subject to Section 9.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
9.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
9.4 We will not be liable to you in respect of any business losses, including (without limitation) increased costs, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
9.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.
9.6 We will not be liable to you or any other person or entity, in respect of any special, punitive, indirect, consequential, incidental or other similar damages, costs or losses arising out of this agreement, even if we have been advised of the possibility of such damages, costs or losses.
9.7 We will not be liable for any loss or damages in respect to delay repay claims or payments.
9.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
9.9 Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the greater of:
(a) 50 pounds sterling (GBP); and
(b) the total amount paid and payable to us under the contract.
10.1 We may revise these terms and conditions from time to time by publishing a new version on our website.
10.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.
11.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
11.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
- No waivers
12.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
12.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any breach of that provision or any other provision of that contract.
13.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
13.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
- Third party rights
14.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
14.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
- Entire agreement
15.1 Subject to Section 9.1, these terms and conditions, together with our download licence agreement, shall constitute the entire agreement between you and us in relation to the sale and purchase of our downloads and/or articles and the use of those downloads and/or articles, and shall supersede all previous agreements between you and us in relation to the sale and purchase of our downloads and the use of those downloads.
- Law and jurisdiction
16.1 These terms and conditions shall be governed by and construed in accordance with English law.
16.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
- Statutory and regulatory disclosures
17.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
17.2 These terms and conditions are available in the English language only.
17.3 Our VAT number is GB-102707455.
- Our details
18.1 This website is owned and operated by Arc Internet Ltd.
18.2 We are registered in England and Wales under registration number 07414635, and our registered office is at Block E, Brunswick Square, Union Street, Oldham, OL1 1DE.
18.3 You can contact us by writing to the address given above, by using our website contact form, by telephone on the number given on our website from time to time or by email to firstname.lastname@example.org.